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Resume and Cover Letter
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Apply here for US jobs
Great Benefits
Stock Options
401(k) plan
Medical insurance
Dental insurance
Flexible spending account
Group life insurance
Long and short-term disability
Time off benefits
Stock Options
401(k) plan
Medical insurance
Dental insurance
Flexible spending account
Group life insurance
Long and short-term disability
Time off benefits
NOC Support Specialist
Marketing
Marketing
Job Description
Join this exciting and successful email marketing company, which is expanding its Network Operations Center due to the company's continued growth. This is an excellent career opportunity.
The position involves assuring customer satisfaction by solving all customers' questions and issues. The ability to communicate with customers verbally or in written form is vital, as is the capacity to define and solve the technical issues affecting the client’s campaign.
As a NOC Support Specialist, the candidate must be able to work in a team environment and provide technical support for customer inquiries received via phone and email; assessing the nature of the customer's problem, acquiring pertinent details to troubleshoot the issue, formulating and validating solutions, and providing a high degree of communication to our customers through the resolution of their issue via educational or data corrective methods.
In addition, the successful candidate will provide technical support to internal users
as needed.
Responsibilities:
Join this exciting and successful email marketing company, which is expanding its Network Operations Center due to the company's continued growth. This is an excellent career opportunity.
The position involves assuring customer satisfaction by solving all customers' questions and issues. The ability to communicate with customers verbally or in written form is vital, as is the capacity to define and solve the technical issues affecting the client’s campaign.
As a NOC Support Specialist, the candidate must be able to work in a team environment and provide technical support for customer inquiries received via phone and email; assessing the nature of the customer's problem, acquiring pertinent details to troubleshoot the issue, formulating and validating solutions, and providing a high degree of communication to our customers through the resolution of their issue via educational or data corrective methods.
In addition, the successful candidate will provide technical support to internal users
as needed.
Responsibilities:
2 or more years technical support experience
Excellent communication (oral & written) and organizational skills
Experience as a member of a support team providing
support to end users
support to end users
Excellent problem solving abilities
Experience with GUI-based and Web-based applications
Strong understanding of HTML code
Working knowledge of Web-centric architectures including IIS, MS/NT security and Active Directory, Exchange
Understanding of programming Including SQL, MySQL, Oracle, C++, Visual Basic, PHP, ASP, JAVA, ColdFusion, Macromedia, Graphic Editing, Design & Animation a plus
Troubleshooting, Software – Hardware, Repair, Maintenance,
Backup & Recovery
Backup & Recovery
Web Services Including Page Development, Hosting, E-Mail, FTP, DNS, DHCP
Group Policy, Linux & Windows Servers NT - 2008, Domains, Active Directory Infrastructure & Implementation, Network Design, Terminal Servers & Clustering
Associate degree minimum
About e-Dialog
e-Dialog is the innovator in precision e-mail marketing strategy, services and technology that help market-leading companies establish powerful, two-way relationships with their customers and prospects. From offices in London and Lexington - Massachusetts e-Dialog's team of experienced direct marketers manages every phase of an e-mail marketing programme, including strategic planning and creative design, list acquisition, campaign execution, inbound response management, data analysis and custom application development. The company's precision-based approach combines award-winning e-mail marketing expertise with responsible use of proprietary personalization and custom publishing technologies to deliver highly targeted, permission-based communications.
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